Product FAQ

TIFOSI SPORTS

Is Passionate About Your Experience!

We pride ourselves in providing world class customer service.

CUSTOMER SERVICE

Tifosi Sports SA prides itself on providing world class customer service. We have good rapport with all of our Clients. We value our clients and strive to satisfy them and in-turn, satisfy their clients. The Head Office is based in Johannesburg. We have agents based in all of the major provinces whose job it is to service the retail stores, assist with any orders, questions or concerns. Agents are based in Johannesburg, Durban and Cape Town.

Should you require any assistance please do not hesitate to contact The Tifosi Team on – 076 024 7093 – info@tifosisports.co.za

BRAND WARRANTY INFORMATION

Each brand stipulates its own regulations regarding a warranty on the product. Please note, each product’s warranty is unique to that product. There is not a universal warranty across all brands’ products. In order for a warranty to be claimed, a process needs to be followed and no exceptions will be tolerated.

The process is as follows: The client will return the product to a relevant store. The store will contact the Tifosi Sports Head Office and collection of the item will be arranged. On examining the item/items a management decision will be taken as to whether the product has suffered normal wear and tear, abuse, has a manufactural fault or a stitching fault.

Please Note: a stitching fault will be mended (Brand dependant) – not replaced unless management decides otherwise. Small courier fees may apply when a replacement/mended item is sent/returned to the client. Each case will be handled separately. A proof of purchase is always required for a warranty claim.

WARRANTY POLICY

On Running Footwear in South Africa

Distributed through Tifosi Sports (PTY) Limited

The On Warranty Period applies to footwear that is less than 6 (six) months old from date of dispatch and/or invoice by the vendor (whichever is the earlier).

When used for its intended purposes, On footwear has a life expectancy of approximately 480 to 800 km depending on the model and materials used in the specific On footwear style.

Before any warranty claim will be considered by Tifosi Sports, all customers must produce a valid proof of purchase including an invoice detailing:

1. A valid proof of purchase including an invoice detailing:

  • Shoe Style
  • Shoe Size
  • Shoe Colour
  • Date of Purchase
  • Place / Vendor Name of Purchase

2. A minimum of 3 (three) photographs of the On footwear showing:

  • Damaged area(s) on both shoes
  • Tread on soles of both shoes
  • Inside tongue of shoe showing size (tongue label)

Any delay in the correct and / or incomplete documentation being sent to Tifosi Sports will result in a delay in the warranty claim being assessed. Only On footwear with clear definitive defects will be assessed under our Warranty Policy.

Please note: The On Warranty Program does not cover customer care matters that arise due to improper fit, normal wear and tear, damage due to misuse, alteration to the product, and / or negligence. Furthermore, any customer care issues arising from matters such as improper fit by the customer and / or incorrect advice from the place / vendor of sale will be for that specific vendor to resolve with the customer at the vendor’s full cost. Tifosi Sports will not consider any such cases for warranty claim assessment and / or credit note.

All warranty claims will be evaluated by Tifosi Sports on a case-by-case basis and only approved cases will qualify for a replacement pair free of charge and / or credit note. Should there be a difference between the original purchase price and the price of the replacement On warranty shoe at the time of the successful warranty claim, the customer shall be required to settle the difference in price before the warranty footwear will be released to the customer. In the instance where a subsequent claim arises from the same initial On footwear purchase then such subsequent warranty case shall be referred to Tifosi Sports Management Team for final feedback and resolution.

All successful warranty claims will take a minimum of 5 (five) working days for a replacement warrant shoe to be processed and delivered to the customer and / or vendor.

For any further clarity in connection with the On Warranty Policy, please email: info@tifosisports.co.za

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