Product FAQ


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Tifosi Sports SA prides itself on providing world class customer service. We have good rapport with all of our Clients. We value our clients and strive to satisfy them and in-turn, satisfy their clients. The Head Office is based in Johannesburg. We have agents based in all of the major provinces whose job it is to service the retail stores, assist with any orders, questions or concerns. Agents are based in Johannesburg, Durban and Cape Town.

Should you require any assistance please do not hesitate to contact The Tifosi Team on – 076 024 7093 –


Each brand stipulates its own regulations regarding a warranty on the product. Please note, each product’s warranty is unique to that product. There is not a universal warranty across all brands’ products. In order for a warranty to be claimed, a process needs to be followed and no exceptions will be tolerated.

The process is as follows: The client will return the product to a relevant store. The store will contact the Tifosi Sports Head Office and collection of the item will be arranged. On examining the item/items a management decision will be taken as to whether the product has suffered normal wear and tear, abuse, has a manufactural fault or a stitching fault.

Please Note: a stitching fault will be mended (Brand dependant) – not replaced unless management decides otherwise. Small courier fees may apply when a replacement/mended item is sent/returned to the client. Each case will be handled separately. A proof of purchase is always required for a warranty claim.


On Running Footwear in South Africa

Distributed through Tifosi Sports (PTY) Limited

The On footwear warranty period applies to On footwear that is less than 6 (six) months old from date of dispatch and/or invoice (whichever is the earliest).

When used for its intended purposes, On footwear has a life expectancy of approximately:

  • 480 to 800 km if solely used for running on the intended surface per style or
  • 4 to 6 hours average daily usage for casual wear and/or walking

Please note:

  • The average usage provided above are model dependent and surface dependent
  • The above listed life expectancy is provided as a guide rather than for definite purposes

Before any warranty claim will be considered by Tifosi Sports, all customers must provide:

1. A valid proof of purchase including an invoice detailing:

  • Style / Model
  • Cize
  • Colour
  • Date of Purchase
  • Vendor Name / Place of Purchase

2. A minimum of 3 (three) photographs of the On footwear showing:

  • Damaged area(s) on both shoes
  • Tread on soles of both shoes
  • Inside tongue of shoe showing size (tongue label)

It shall be the customer’s responsibility to return the footwear to Tifosi Sports for warranty assessment.

All footwear must be examined by Tifosi Sports at their Head Office in Johannesburg before any final decision is made by Tifosi Sports on a successful / un-successful warranty claim.

Each warranty case shall take a minimum of 3 (three) to 5 (five) working days to be accepted/declined once the footwear has been received by Tifosi Sports Head Office in Johannesburg.

Please note: The On warranty program does not cover defects due to improper fit, normal wear and tear, damage due to misuse, alteration to the product (e.g. use of orthotics), cleaning of footwear in a manner other than prescribed (e.g. cleaning using washing machine is not recommended), and/or negligence.

All warranty claims are evaluated on a case by case basis and approved cases will qualify for a replacement pair free of charge on a like-to-like basis. Should there be a difference between the original purchase price and the price of the warranty shoe at the time of the successful warranty claim, the customer shall be required to settle the difference in price before any warranty shoes will be released to the customer.

All warranty procedures must be abided by the customer before any replacement warranty footwear is released/couriered to the customer.

All further and/or other warranty claims are hereby expressly excluded and no exceptions will be made. E&OE